Refund policy

Returns Policy

At Freezy Treats, we take pride in delivering high-quality products and services. However, we want to make it clear that we do not offer returns or exchanges for any purchases made through our website or at our physical store. By making a purchase with us, you acknowledge and agree to the terms of this No Returns Policy.

1. All Sales Are Final

All sales made through Freezy Treats are considered final. This means that once a product or service is purchased, it cannot be returned or exchanged for any reason, including but not limited to dissatisfaction with the product, change of mind, or incorrect selection.

2. Quality Assurance

We make every effort to ensure the quality and accuracy of our products and services. If you believe that you have received a damaged or defective item, please contact our customer support team within 3 days of receiving your order. We will review your request and may offer a replacement or refund at our sole discretion if the issue is confirmed.

3. Exceptions

In the rare event that an exception to this No Returns Policy is made, it will be done solely at the discretion of Freezy Treats. Any such exception does not establish a precedent or change the overall policy.

4. Cancellations

If you wish to cancel an order before it is shipped or fulfilled, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but cancellation is not guaranteed.

5. Contact Us

If you have questions or concerns regarding this No Returns Policy, please contact our customer support team at [email protected].